FAQ
Welcome to our website! To ensure that your shopping experience is smooth and pleasant, please read the following frequently asked questions and terms carefully. If you have any other questions, please feel free to contact our customer service team.
1. About the product
Product material: Our animal-shaped ornaments are made of high-quality resin materials, which have good durability and delicate hand-carving.
Size and color: The size and color of different products may vary slightly. For specific information, please refer to the detailed description of each product page.
2. Order and payment
How to place an order: You can place an order by selecting the product you like and completing the shopping cart addition and checkout process as instructed.
Payment method: We accept a variety of payment methods, including credit cards, debit cards and online payment platforms .
3. Shipping and delivery
Shipping time: Once the order is confirmed, we usually ship within 2 working days. The specific shipping time may vary depending on inventory status.
Delivery method: We offer a variety of delivery options. The specific cost and arrival time can be selected and viewed at checkout.
4. Return and Exchange Policy
Return Conditions: If the product you received is damaged or not as described, please contact us within 14 days after receiving the product for return and exchange.
Return and Exchange Process: Please be sure to keep the original packaging and attach the purchase receipt. We will arrange a replacement or refund for you as soon as possible.
5. Customer Service
Customer Service Hotline: If you have any questions or needs, please feel free to contact us through the online customer service on the website or call our customer service phone.
Thank you for choosing our resin animal ornaments. We look forward to providing you with quality products and services. If you have any questions, please feel free to contact us!