Thank you for choosing us www.tinysculpt.com. In order to ensure that you have a good shopping experience, we provide the following refund terms, please read carefully before purchasing.
1. Refund conditions
If the goods you received were damaged during transportation, have quality problems, or do not match your order, you have the right to apply for a refund.
Return applications must be made within 14 days of receiving the goods. Applications beyond this period will not be accepted.
2. Return process
Please contact us through the customer service email of the website and provide your order number and a description of the relevant problem.
We will provide you with a return address and detailed return instructions. Please keep the original packaging and accessories of the goods to ensure a smooth return.
3. Refund processing
Once we receive your returned goods and confirm that they meet the refund conditions, we will process the refund within 2 working days.
The refund will be returned to your payment account by the original route. The specific arrival time may vary depending on your bank or payment platform, usually within 2 working days.
4. Non-refundable items
The refund policy does not apply to the following situations:
Used or damaged goods (unless due to shipping issues).
Goods that have exceeded the return application period.
Specially customized goods, unless there are quality or damage issues.
5. Shipping Policy
If the return is caused by our error (such as sending the wrong goods or the goods have quality issues), the return shipping costs will be borne by us.
For returns without quality issues, the return shipping costs will be borne by the customer.
6. Customer Service
If you have any questions about the refund terms or need further assistance, please feel free to contact our customer service team, we will serve you wholeheartedly.
Thank you for your understanding and support! We are committed to providing you with quality products and services.
